
Rosa Young
Chief Operating Officer
St. Basil's Aged Care NSW & ACT
Rosa has over 14 years’ experience, in Aged Care and Disability operations, people and change management, process improvement, project management and quality. Rosa has led numerous mid- large sized operations teams, including customer service, sales, service delivery, compliance & quality.
Rosa’s brings strong experience in financial and business acumen, having led previous struggling organisations to meet financial KPIs whilst ensuring delivery of safe and quality care. Rosa successfully transformed the Home Care portfolio ensuring compliance, positive cultural change and financial improvements whilst at St Basil’s.
SESSIONS
Day 2
4:15
Enhancing patient outcomes through diversity
How can a diverse workforce improve patient satisfaction and care quality?
Explore actionable strategies to build and support diverse teams, and their critical role in improving healthcare delivery
Diana Horvatovic, Chief Executive Officer, St. Basil's Aged Care NSW & ACT
Rosa Young, Chief Operating Officer, St. Basil's Aged Care NSW & ACT
