Geraldine Davys
Director of Customer Experience, Marketing and Innovation
Bupa Villages & Aged Care
Geraldine Davys is the Director of Customer Experience, Marketing, and Innovation at Bupa Villages and Aged Care in Australia. In this role, she leads initiatives to enhance customer satisfaction, drive marketing strategies, and foster innovation within Bupa's aged care services. Geraldine has been instrumental in implementing integrated local area marketing campaigns that have significantly improved occupancy rates across Bupa's homes. Her leadership in customer experience and marketing has been pivotal in delivering improved and sustainable occupancy across Bupa's homes—the highest it has been for over seven years.
SESSIONS
Day 2
9:50
Patient-centric innovations: creating a roadmap for your digital and tech driven transformation
Discuss how technology can facilitate involvement of patients through communication tools and shared decision-making platforms
Understand the important of creating a strategic roadmap for transforming your organisations technology
Geraldine Davys, Director of Customer Experience, Marketing and Innovation, Bupa Villages & Aged Care