Gavin Young is Executive General Manager of Residential Operations at Mercy Health, where he leads the delivery of high-quality residential aged care services across multiple communities, with a focus on enhancing resident wellbeing, engagement and quality of life. With extensive leadership experience in aged care operations, Gavin champions person-centred practice and the development of enriching care environments that balance safety, innovation and community connection. Known for fostering collaborative teams and elevating service excellence, he plays a pivotal role in driving continuous improvement and operational effectiveness within a compassionate, values-driven organisation committed to quality aged care.