Day 1

9:10

Case Study: Where AI meets care - frontline lessons from a real-world implementation

• A real-world client-partner case study with ECH, showing how GenAI-enabled care planning reduced a 20-minute manual process to seconds while improving accuracy from 35% to 92.5% -freeing thousands of hours for direct client care and strengthening quality outcomes.

• A practical walkthrough of the journey from problem to implementation, including design principles, governance approach, lessons learned, and how aged care providers can safely scale AI with a human-in-the-loop model.

Simeon Lobo, Director Consulting Expert, AI & Data, CGI

Sharon Paulson, Chief Information Officer, ECH