Day 1

2:15

Breakout Sessions (First set: 2:15 - 2:45 & Second set: 2:45 – 3:15)

These are 30-minute interactive breakout sessions. Each is 30 minutes long and delegates can pick two to attend. 

Roundtable A – presented by Emergent Consulting

What’s Actually Holding You Back? The Real Strategies and Constraints in Aged Care Digital Transformation
Exploring the key constraints holding organisations back and the practical strategies leaders can use to drive meaningful, sustained transformation.

Anthony Butler, Managing Director and Founder, Emergent Consulting

Roundtable B – presented by Ignite Telecom/Ring Central

Modern Communications for a New Standard of Care

Modern Communications for a New Standard of Care" examines the transition from reform compliance to utilising technology as a strategic lever for risk management and quality growth. By consolidating disconnected systems, providers can eliminate manual burdens like physical handovers and gain the necessary visibility to validate care quality. The presentation details how AI-driven solutions can automate clinical documentation to give nurses back roughly 25 minutes per day, protect staff from interruptions via 24/7 call management, and quantify the resident experience by tracking sentiment trends. This approach moves communication beyond a simple IT upgrade, positioning it as a fundamental driver for operational efficiency and improved care outcomes.

Ryan Thompson, Co-Founder & Managing Director, Ignite Telecom

Riyaz Mohammed, Manager, Solutions Engineering, RingCentral

Roundtable C – presented by Heide Health

Getting AI to Stick: Real Talk on Implementation, Adoption and Governance

Most aged care providers aren't short of AI curiosity. What they're short of is an honest account of what happens after the decision is made.  
This session is a candid Q&A between Jefferson Spratt from Heidi Health and Paul Maris Naish, CEO at St Louis Care - an Adelaide provider that has deployed Heidi across home care, allied health, and disability care. Hear the real story: what drove the decision, what the first six months looked like, where the friction was, and what they'd tell a provider starting today. Then the room takes over. Structured table discussions on the questions providers are actually sitting with - governance, staff adoption, and how to know if it's working. The session closes with shared takeaways from across the tables. You'll leave with something to act on next week.
Jefferson Spratt, Aged Care Lead, Heidi Health

Kai Schmidt, Business Operations Manager, St Louis Care

Maris Naish, Chief Executive Officer / Director, St Louis Care