Kai Schmidt
Business Operations Manager
St Louis Care
Kai Schmidt is the Business Operations Manager at St Louis Care, a South Australian provider delivering residential aged care, home care, specialist disability supports for people living with younger onset dementia, and fly-in-fly-out allied health services. He leads the group's human resources, finance, administration, IT and maintenance functions. Kai brings more than two decades of leadership experience with a focus on community health and aged care, including senior executive roles in both sectors.
SESSIONS
Day 1
12:30
Less paperwork, more care: A provider's experience deploying AI in aged care
Documentation burden is one of the most significant drains on aged care workforce capacity. As administrative load grows, what are providers actually doing about it, and where is AI delivering genuine relief?
A candid account from St Louis Care, an Adelaide provider operating across home care, allied health, and residential care - what AI deployment looked like in practice, and what they'd do differently
What should providers consider before they start - governance requirements, change management realities, and how to evaluate whether a tool is genuinely ready for a regulated care environment
Jefferson Spratt, Aged Care Lead, Heidi Health
Kai Schmidt, Business Operations Manager, St Louis Care
Day 1
2:15
Breakout Sessions (First set: 2:15 - 2:45 & Second set: 2:45 – 3:15)
These are 30-minute interactive breakout sessions. Each is 30 minutes long and delegates can pick two to attend.
Roundtable A – presented by Emergent Consulting
What’s Actually Holding You Back? The Real Strategies and Constraints in Aged Care Digital Transformation
Exploring the key constraints holding organisations back and the practical strategies leaders can use to drive meaningful, sustained transformation.
Anthony Butler, Managing Director and Founder, Emergent Consulting
Roundtable B – presented by Ignite Telecom/Ring Central
Modern Communications for a New Standard of Care
Modern Communications for a New Standard of Care" examines the transition from reform compliance to utilising technology as a strategic lever for risk management and quality growth. By consolidating disconnected systems, providers can eliminate manual burdens like physical handovers and gain the necessary visibility to validate care quality. The presentation details how AI-driven solutions can automate clinical documentation to give nurses back roughly 25 minutes per day, protect staff from interruptions via 24/7 call management, and quantify the resident experience by tracking sentiment trends. This approach moves communication beyond a simple IT upgrade, positioning it as a fundamental driver for operational efficiency and improved care outcomes.
Ryan Thompson, Co-Founder & Managing Director, Ignite Telecom
Riyaz Mohammed, Manager, Solutions Engineering, RingCentral
Roundtable C – presented by Heide Health
Getting AI to Stick: Real Talk on Implementation, Adoption and Governance
Most aged care providers aren't short of AI curiosity. What they're short of is an honest account of what happens after the decision is made.
This session is a candid Q&A between Jefferson Spratt from Heidi Health and Paul Maris Naish, CEO at St Louis Care - an Adelaide provider that has deployed Heidi across home care, allied health, and disability care. Hear the real story: what drove the decision, what the first six months looked like, where the friction was, and what they'd tell a provider starting today. Then the room takes over. Structured table discussions on the questions providers are actually sitting with - governance, staff adoption, and how to know if it's working. The session closes with shared takeaways from across the tables. You'll leave with something to act on next week.
Jefferson Spratt, Aged Care Lead, Heidi Health
Kai Schmidt, Business Operations Manager, St Louis Care
Maris Naish, Chief Executive Officer / Director, St Louis Care