Lana Richards
Chief Quality Officer
Catholic Healthcare
Lana Richards is Chief Quality Officer at Catholic Healthcare, where she leads strategic quality, service excellence and regulatory compliance across one of Australia’s largest aged care and community services providers. With extensive experience in quality management, accreditation, and continuous improvement frameworks, Lana has driven transformative practice excellence initiatives that strengthen person-centred care and operational performance. Prior to her current role, she held senior leadership positions focused on service quality and practice excellence within major aged care organisations, underscoring her deep commitment to elevating care standards and outcomes. Lana is recognised across the sector for her strategic insight, organisational leadership and dedication to fostering a culture of quality and safety.
SESSIONS
Day 1
4:10
Managing non-conformance: Preparing for audits, responding proportionately, and preventing recurrence
With higher expectations and increased measurability across all the new requirements, how can organisations prepare for audits and respond effectively to minor and major non-conformance?
Gain insight into practical audit readiness, evidence collection, root-cause analysis, corrective action planning and implementing the Commission’s Supervision Model proportionally to risk
Lana Richards, Chief Quality Officer, Catholic Healthcare