
Jodi Havil
Head of Residential Aged Care
Southern Cross Care
With more than 30 years of experience in health and aged care, Jodi is a values-driven leader passionate about serving the elderly. As Head of Residential Aged Care for Southern Cross Care Queensland, she oversees 17 homes across Queensland, regional New South Wales and Victoria. Her role spans strategy, financial, and operational oversight, and ensuring excellence in care and compliance.
Renowned for her relationship-centred leadership style, she focuses on building resilient, capable teams and empowering others to grow personally and professionally. Her approach fosters strong cultures, sustainable performance, and a deep sense of purpose.
She has led the organisation through major sector reforms, including AN-ACC and SIRS, while maintaining high standards of care and compliance. A Registered Nurse with a Bachelor of Nursing, she also holds an MBA, a Graduate Diploma and Graduate Certificate in Management, and Diplomas in Business and Human Resource Management.
SESSIONS
Day 1
10:00
Panel: Bringing the new quality standards to life in residential care
How can aged care providers translate the new Quality Standards into consistent, meaningful practice across governance, daily care, clinical oversight, IPC, and resident experience?
Gain insight into how providers can redesign systems, documentation, reporting, and workforce capability to consistently meet measurable outcomes and uphold older people’s rights.
Moderator: Deborah Karam, Chief Residential Officer, Catholic Healthcare
Jodi Havil, Head of Residential Aged Care, Southern Cross Care
Jenny Summerton, Executive General Manager, Residential Care, Hammondcare
Terese Gatt, Director of Nursing, Kurrajong Nursing Home
Maureen Kennedy, Head of Quality, Excellence and Governance, Infinite Care
