Cynthia Payne is an aged care leader with deep expertise in quality, safety, and clinical governance across residential and community care settings. She has held senior executive and advisory roles, supporting organisations to strengthen risk management, meet regulatory obligations, and embed a culture of continuous improvement. Cynthia is known for her practical approach to translating the Aged Care Quality Standards into effective systems that enhance consumer outcomes and workforce capability. With extensive experience in accreditation, incident management, and governance uplift, she brings a strong focus on accountability, transparency, and person-centred care. Cynthia is a valued contributor to sector-wide discussions on safety, quality, and reform.