Cynthia Payne
Managing Director
Anchor Excellence
Cynthia Payne is an aged care leader with deep expertise in quality, safety, and clinical governance across residential and community care settings. She has held senior executive and advisory roles, supporting organisations to strengthen risk management, meet regulatory obligations, and embed a culture of continuous improvement. Cynthia is known for her practical approach to translating the Aged Care Quality Standards into effective systems that enhance consumer outcomes and workforce capability. With extensive experience in accreditation, incident management, and governance uplift, she brings a strong focus on accountability, transparency, and person-centred care. Cynthia is a valued contributor to sector-wide discussions on safety, quality, and reform.
SESSIONS
Day 1
9:00
Welcome and Introduction From the Chair
Cynthia Payne, Managing Director, Anchor Excellence
Day 1
9:10
Strengthening quality, safety and accountability in a new Aged Care Era
How is the Government supporting providers to implement the strengthened Quality Standards and meet higher expectations for safety, clinical governance, culture and risk management?
Understand how the Commission is embedding transparency, accountability and consumer rights, and what providers must prioritise in the first full year of the new Act.
Cynthia Payne, Managing Director, Anchor Excellence
Day 1
5:10
Chairperson’s Closing Remarks
Cynthia Payne, Managing Director, Anchor Excellence
Day 2
8:30
Registration Opens
Day 2
9:00
Chairperson's Opening Address
Cynthia Payne, Managing Director, Anchor Excellence
Day 2
3:45
Chairperson’s Closing Remarks
Cynthia Payne, Managing Director, Anchor Excellence